Complaints Procedure

Complaints Procedure – Bevalcentrum Amsterdam

Not (entirely) satisfied? Don’t keep it to yourself!

It is important to us that you feel comfortable and safe in our centre. That is why we do everything we can to support you and your partner properly.

Do you have questions? Doubts? Are you dissatisfied about something? Please let us know. Preferably as soon as possible, but also if you have been carrying it with you for some time. We will discuss it together and try to resolve the issue. We are happy to enter into dialogue with you.

Complaints Procedure
Complaints about the Birth Centres can be discussed with us by telephone or submitted in writing.

  • By phone: +31 (0)20 510 84 15 (ask for the manager)
  • By email: info@bcw.evaa.nl, for the attention of Ms C. Roubos
  • By post:
    Bevalcentrum Oost
    Attn. Ms C. Roubos
    Oosterpark 9
    1091 AC Amsterdam
    The Netherlands
As a rule, we will send confirmation of receipt of the complaint to the complainant within 5 working days.

You can rely on us to take your complaint seriously and to handle your data confidentially. We register complaints and process data anonymously. Your complaint therefore forms an important tool for improving the quality of our care and services.

Unable to resolve the issue together? Complaints Desk for Healthcare
If you are not satisfied with the way your complaint has been handled by Bevalcentrum Amsterdam, you may submit your question or complaint to the independent Healthcare Complaints Desk (Klachtenloket Zorg). An employee of the Complaints Desk will try to resolve your complaint by providing information and advice and can put you in touch with an independent complaints officer. This officer can mediate between you and us, so that together we may still find a satisfactory solution.

You can reach the Healthcare Complaints Desk by calling +31 (0)70 310 53 92, from Monday to Friday between 9:00 a.m. and 5:00 p.m., or by emailing info@klachtenloket-zorg.nl.

Still not satisfied? Disputes Committee
You may submit your complaint to the external and independent Healthcare Disputes Committee (Geschillencommissie Zorg Algemeen). Your complaint will then become a dispute. An impartial and expert committee will assess your dispute and you will receive a binding decision. This means that both you and we must adhere to the decision and cannot appeal against it.

For more information, please visit: www.degeschillencommissiezorg.nl

Complaint about the Maternity Care Assistant
If you have a complaint about the assistance provided by the maternity care assistant during the birth, please contact the manager of Bevalcentrum Amsterdam, Ms C. Roubos. It is possible that the care you wish to complain about was provided by a maternity care assistant from another organisation. In that case, we will ensure that your complaint is forwarded to and handled by that organisation.

Complaint about the Midwife
If you have a complaint about the midwife who attended your birth, please first discuss this with the midwife or the practice itself. If you are unable to resolve the matter together, you may contact the Midwifery Disputes Body (Geschilleninstantie Verloskunde). Your midwife must be affiliated with the Midwifery Disputes Body and/or another complaints officer or disputes body. www.geschilleninstantieverloskunde.nl

Privacy Policy
Bevalcentrum Amsterdam handles personal data securely and respects the privacy of those involved. The way in which the privacy of those involved is handled is set out in the Privacy Regulations. In these regulations, Bevalcentrum Amsterdam demonstrates how it deals with personal data and privacy on a daily basis, and what is and is not legally permissible.